Shipping does not include the local import tax (except ship from the local warehouse).
Warranty
We provide one year warranty for the Chitu boards (user’s mistake is not included in the warranty).
In 3 months, you will need to pay the shipping cost if need send back for repair.
In 3~12 months, you will need to pay the shipping cost and repair costs(components).
Chitu Systems will afford the shipping cost send back via standard shipping.
LCD Screen doesn’t have a warranty, it is consumable, all of our LCD is made from professional manufacture, and the screen will go through a strict exposure calibration test before leaving the factory.
Most of the new screen damage is related to the transportation environment. We will arrange a new replacement if the LCD is DOA( dead on arrival ).
And most monochrome LCD can work for the long term, however, it is also related to the user’s habit.
Returns & Refunds Service
1. After receiving the product, please open and check it the first time. If you open the package and find it damaged, please provide pictures and the order number to chitu systems after-sales team. We will give you a refund within 3-7 days. (Except for special circumstances)
2. If you are not satisfied with the product you received and would like to return it for a refund. Please keep the product intact and keep the label on the outside of the parcel.
Provide our after-sales team with the order number and demand, our after-sales staff will provide you with the return address and details. Postage will need to be borne by you.
About Shipping
Our free shipping uses the 4PX, which is way longer and cheaper. take about 10~20 days to main countries.
Express shipping will send via FedEx and is usually delivered within 5~7 days.
Shipping method
| US/Canada | EU | Australia | Brazil | Asia Region | ||
| 4PX （Standard shipping） | 7-15 days | 7-12 days | 10-15 days | N/A | 5-10 days | |
| FedEx （Fast shipping） | 3-9 days | 3-9 days | 3-9 days | 3-9 days | 3-9 days | |
| Local warehouse | 3-7 days | 7-12 days | 8-12 days | 7-15 days | 5-10 days | |
| China post | 15-30 days | 15-30 days | 15-30 days | 20-40 days | 15-30 days |
Most orders can check on 17track.net with your tracking number.
The tracking number will be updated on your order details and mail.
You can also track the status according to the order ID here.